Policies and Procedures

Gender and Age Policy

In order to foster a safe and comfortable environment for our clients, St. Joe's Women's Centre adheres to the following policy regarding the gender and age of our clients:

• The Centre serves women 18 years of age and over;

• Younger females must be accompanied by a parent or legal guardian; and

• Males are welcomed with a parent up to and including their 14th birthday.
  

Crisis Procedure

When a crisis arises:

• The senior staff member who is physically closest to the 'Critical Individual' will attend;

• The next physically closest staff will become a 'Silent Support' person standing in visual proximity, ready to receive direction from the staff who is dealing with the 'Critical Individual';

• Remaining staff and volunteers will assist "Non-Involved Clients" in relocating to a safer place; and,

• Should the 'Critical Individual' leave the Centre, the outside door will be locked until police attend.

   

The Centre maintains a comprehensive policy, with consequences, regarding verbal abuse, verbal aggression, physical abuse, physical aggression, intoxication and the consequences of these actions on a cumulative incident basis. More information about these policies can be obtained by contacting the Centre.